Terms & Conditions
Terms and Conditions of Carriage
These Terms and Conditions
(“Conditions") govern all services provided by Destiny Couriers
Sameday Limited (“Destiny Couriers Sameday", “we",
“us", “our") to any customer (“Customer",
“you").
By placing a booking with us, you confirm
that you have read, understood, and agree to be bound by these Conditions.
⚠️ Important:
Your attention is particularly drawn to Section 11 (Limitation of Liability).
1. Definitions
- Account: A registered customer
account containing contact and billing information. - Booking: A request for delivery
services made via phone, email, or our website. - Business Day: Monday–Friday
excluding UK public holidays. - Consignment: Goods or items
submitted for delivery. - Consignee: The recipient of the
Consignment. - Services: Courier and logistics
services provided by us. - Excluded Goods: High-risk or
restricted items (see Section 4). - Prohibited Items: Illegal or banned
goods.
2. General
2.1 We provide courier and logistics
services including same day, overnight, and international deliveries.
2.2 We are not a common carrier and reserve
the right to refuse any Booking.
2.3 These Conditions apply to all Services
unless otherwise agreed in writing.
2.4 Where applicable, international road
transport may be governed by the CMR Convention.
2.5 These Conditions apply primarily to
business customers. Consumer rights are not affected where applicable by law.
3. Bookings
3.1 All Bookings must be submitted via
phone, email, or our website.
3.2 A contract is formed only when we
confirm acceptance of your Booking.
3.3 Quotes are valid for 14 days unless
stated otherwise.
3.4 We may refuse or amend any Booking at
our discretion.
3.5 Additional charges may apply (e.g.
waiting time, address changes, special handling).
4. Goods Restrictions
4.1 Prohibited Items
You must not send illegal, dangerous, or
restricted goods.
4.2 Excluded Goods
These include (but are not limited to):
- Jewellery, watches, precious metals
- Fragile items (glass, china, artwork)
- Perishable goods
- Cash, vouchers, financial instruments
- Tobacco, alcohol
- Firearms, explosives
Such goods are carried only by prior
agreement and may incur additional charges.
4.3 Dangerous Goods
Dangerous goods must be declared in advance
and comply with all legal packaging and transport requirements.
We reserve the right to inspect, reject, or
dispose of any Consignment that breaches these Conditions.
5. Packaging and Customer
Responsibilities
5.1 You are responsible for ensuring all
items are properly packaged, labelled, and suitable for transport.
5.2 Inadequate packaging may invalidate any
liability or compensation.
5.3 You must provide accurate information
including weight, dimensions, and contents.
6. Delivery
6.1 Delivery times are estimates only and
are not guaranteed.
6.2 We may choose the delivery route at our
discretion.
6.3 Deliveries are made to the address
provided at the time of Booking.
6.4 Leave Safe Deliveries
If you request a “leave safe"
delivery:
- The location must be secure and out of public view
- Items must not be perishable
- Proof of delivery may include photographs
⚠️ Risk
transfers to you upon delivery. We accept no liability for loss or damage
thereafter.
7. Failed Deliveries & Unclaimed
Goods
7.1 If delivery cannot be completed, we
will attempt to contact you.
7.2 If goods remain unclaimed after 7 days,
we may:
- Return them at your cost
- Dispose of or sell them to recover costs
8. Cancellation
8.1 Either party may cancel a Booking at
any time.
8.2 You will be charged for work completed
up to cancellation.
9. Charges and Payment
9.1 Payment terms are 14 days from invoice
unless agreed otherwise.
9.2 Late payments may incur interest at 4%
above Bank of England base rate.
9.3 We may apply:
- Fuel surcharges
- Card processing fees
9.4 Charges may be updated with 30 days’
notice.
9.5 All prices exclude VAT.
9.6 We reserve the right to suspend
services for non-payment.
10. Data Protection
10.1 Both parties act as independent data
controllers.
10.2 You must ensure you have consent to
share personal data with us.
10.3 We process data in accordance with UK
data protection laws.
10.4 We do not access the contents of
consignments.
11. Limitation of Liability
11.1 Nothing excludes liability where it is
unlawful to do so.
11.2 To the fullest extent permitted by
law, we are not liable for:
- Loss of profits, revenue, or business
- Delays in delivery
- Indirect or consequential losses
11.3 Our liability is limited as follows:
- Same Day Services: Up to £250
unless enhanced cover is purchased - Declared Value Shipments: Up to
declared value (subject to fees) - Other Losses: Limited to the
service charge paid
11.4 Claims must be:
- Reported within 7 days
- Submitted in writing within 14 days
11.5 Compensation is based on the lower of
repair cost or item value.
12. Insurance & Indemnity
12.1 Any enhanced liability cover is not
insurance.
12.2 You are responsible for arranging
separate insurance if required.
13. Force Majeure
We are not liable for delays or failures
caused by events beyond our control, including:
- Weather
- Traffic disruptions
- Strikes
- Government actions
14. Customer Obligations
You confirm that:
- You have authority to send the goods
- Goods comply with all laws and regulations
- Information provided is accurate
You agree to indemnify us against losses
caused by your breach of these Conditions.
15. Right of Lien
We reserve the right to retain possession
of goods until all outstanding charges are paid.
16. Website Use
16.1 Use of our website is at your own
risk.
16.2 We do not guarantee it will be
error-free or virus-free.
17. Subcontracting
We may subcontract services but remain
responsible for performance.
18. Confidentiality
You must not disclose our confidential
business information.
19. Legal
19.1 These Conditions are governed by
English law.
19.2 Disputes are subject to the exclusive
jurisdiction of English courts.
19.3 If any provision is invalid, the
remainder remains enforceable.
20. Contact
For any queries: 📧 [email protected]
Last Updated: March 2026 V.1.14.2
